Unfortunately lost all hope for the amount of time I’ve waited for my room deposit to come back to me. 16 days and counting currently, with numerous phone calls to the company…. To only blame the Xmas period of accountants closing their doors. How can something I ordered online be quicker to be processed back as a refund to me than pan pacific making me wait 16 days so far? … does not add up to be honest. My experience was lovely there I only stayed for one night. However I’ve actually just been put off by my entire experience there when it comes to money. I was first charged an extra £16 for the minibar. In total £116 has been pending for almost 3 weeks. Make it make sense. Do better guys.
starstar Lucy Eracleous
I stayed here over New Years and I absolutely loved it. The staff are very friendly and welcoming. I loved that I could have breakfast in the room as it saved us rushing to get up early. The hotel itself is beautiful and staff in all departments were helpful when I needed something. The few negative's were the steam room wasn’t working, the pool was slightly too cold and you had to book a slot for the wellness floor. I specifically booked an extra day to allow us to relax on the wellness floor so was pretty dissapointed I couldn’t spend more than 2 hours there all day. I would stay here again.
starstarstarstarstar Kelsey
I stayed here over New Years and I absolutely loved it. The staff are very friendly and welcoming. I loved that I could have breakfast in the room as it saved us rushing to get up early. The hotel itself is beautiful and staff in all departments were helpful when I needed something. The few negative's were the steam room wasn’t working, the pool was slightly too cold and you had to book a slot for the wellness floor. I specifically booked an extra day to allow us to relax on the wellness floor so was pretty dissapointed I couldn’t spend more than 2 hours there all day. I would stay here again.
starstarstarstarstar Kelsey
I stayed here over New Years and I absolutely loved it. The staff are very friendly and welcoming. I loved that I could have breakfast in the room as it saved us rushing to get up early. The hotel itself is beautiful and staff in all departments were helpful when I needed something. The few negative's were the steam room wasn’t working, the pool was slightly too cold and you had to book a slot for the wellness floor. I specifically booked an extra day to allow us to relax on the wellness floor so was pretty dissapointed I couldn’t spend more than 2 hours there all day. I would stay here again.
starstarstarstarstar Kelsey
Excelente. Habitaciones bellamente decoradas. Ventanas de piso a techo con vistas panorámicas. Las mejores batas que he tenido en un hotel. Buena comida y personal amable y servicial. La piscina también era amor, aunque cometimos el error de ir a la hora de los niños (4 a 5 pm). Volveremos. Una estrella de oro destacada es para Vangelis, el conserje, que estuvo brillante.
starstarstarstarstar Gordon Craig
Excelente. Quartos lindamente decorados. Janelas do chão ao teto com vista panorâmica. As melhores roupas que já tive em um hotel. Excelente comida e funcionários simpáticos e prestáveis. A piscina também era amor, embora tenhamos cometido o erro de ir na hora das crianças (das 16h às 17h). Nós vamos voltar. Uma estrela dourada de destaque vai para Vangelis, o concierge, que foi brilhante.
starstarstarstarstar Gordon Craig
Excellent. Beautifully appointed rooms. Floor to ceiling windows with panoramic views. The best robes I've had in a hotel. Great food and friendly helpful staff. The pool was love too, though we made the mistake of going at childrens hour ( 4 to 5pm). We will return. A stand out gold star goes to Vangelis, the concierge, who wasbrilliant.
starstarstarstarstar Gordon Craig
Perfeição absoluta do início ao fim! O nível de serviço e cordialidade de todos os funcionários foi incrível! Desde que entrou pela porta e foi recebido com vinho quente e tortas de carne moída até a fabulosa caça ao tesouro para nossa filha. Nós não poderíamos criticar toda a equipe que fez a nossa estadia ainda mais especial. O próprio hotel é lindo e as vistas são excelentes. Obrigado a todos no Pan Pacific por nos darem um fim de semana inesquecível em Londres.
starstarstarstarstar Katie Eldridge
Las instalaciones de las habitaciones, el baño, la piscina, el gimnasio, los bares, etc. son increíbles, pero el servicio es el mejor que he tenido en Londres. Especialmente para familias: increíblemente bueno y complaciente con los jóvenes. Volveremos al 100% y haremos de este nuestro destino para Londres
starstarstarstarstar Teamsearch Market Research
Instalações de quarto, banheiro, piscina, academia, bares, etc., tudo incrível, mas o serviço é o melhor que já tive em Londres. Especialmente para famílias: incrivelmente bom e acolhedor com os mais jovens. Estará 100% de volta e faremos deste nosso destino em Londres
starstarstarstarstar Teamsearch Market Research
¡Perfección absoluta de principio a fin! ¡El nivel de servicio y la calidez de todo el personal fue increíble! Desde entrar por la puerta y ser recibido con vino caliente y pasteles de carne picada hasta la fabulosa búsqueda del tesoro de nuestra pequeña niña. No nos podemos quejar de todo el equipo que hizo que nuestra estancia fuera muy especial. El hotel en sí es hermoso y las vistas son geniales. Gracias a todos en el Pan Pacific por darnos un fin de semana en Londres para recordar.
starstarstarstarstar Katie Eldridge
Absolute perfection from start to finish! The level of service and warmth from all of the staff was amazing! Right from walking in the door and being greeted with mulled wine and mince pies to the fab treasure hunt for our little girl. We could not fault all of the team who made our stay extra special. The hotel itself is beautiful and views are great. Thankyou to all at the Pan Pacific for giving us a weekend in London to remember.
starstarstarstarstar Katie Eldridge
Room facilities, bathroom, pool, gym, bars etc all amazing but the service is the best I’ve ever had in London. Especially for families: insanely good and accommodating with young ones. Will 100% be back and make this our go to for London
starstarstarstarstar Teamsearch Market Research
Me alojé en el Pan Pacific London en octubre y disfrutamos muchísimo de nuestra mini-estancia allí. Encantador hotel nuevo con personal amable. Las habitaciones eran espaciosas y limpias, siendo lo más destacado la piscina. Fácilmente accesible para transporte y restaurantes. El único comentario menor sería que la presión del agua en la ducha era muy baja y no había escritorio en la sala familiar. De lo contrario, gran estancia y sin duda volvería! Publica más información en mi blog, ABC Dad.
starstarstarstarstar Derek Tsang
¡El mejor hotel en el que hemos estado! Excelente de principio a fin, el personal fue brillante y nos lo pasamos de maravilla. Gracias, definitivamente volveremos !!
starstarstarstarstar Lauren Gimson
Qué estancia tan fabulosa, habitación preciosa. El hotel recién inaugurado es maravillosamente luminoso, fresco y realmente prístino. Mucha atención al detalle.Ya estaba impresionado con el nivel de atención antes de llegar, pero muy impresionado por el momento en que nos fuimos. Todo el mundo y me refiero a que todo el mundo estaba sonriente, educado y muy eficiente.Sentí que todo el personal estaba involucrado en nuestra estadía y entusiasmado con un orgullo que rara vez veo fuera de los lugares de hospitalidad de alto nivel. Enhorabuena a todos y les deseo Feliz Navidad y espero que intercambien bien en el nuevo año.
starstarstarstarstar Paul burrows
O que uma estadia fabulosa, quarto adorável. O hotel que foi inaugurado recentemente é maravilhosamente luminoso e fresco e realmente imaculado. Muita atenção aos detalhes.Eu já estava impressionado com o nível de atendimento antes de chegar, mas muito impressionado com o tempo que saímos. Todo mundo e eu quero dizer todo mundo era sorridente, educado e muito eficiente.Senti que toda a equipe investiu em nossa estadia e me entusiasmou com um orgulho que raramente vejo fora de locais de alta hospitalidade. Parabéns a todos e desejo um feliz Natal e espero que vocês negociem bem no novo ano.
starstarstarstarstar Paul burrows
Se Hospedaram no Pan Pacific London em outubro e absolutamente se nosso mini-staycation lá. Novo hotel encantador com funcionários simpáticos. Os quartos são espaçosos e limpos, com destaque para a piscina. Facilmente acessível a transportes e restaurantes. Apenas um pequeno comentário seria que a pressão da água no chuveiro estava muito baixa e não havia mesa na sala de estar. Caso contrário, ótima estadia e definitivamente voltaria! Poste mais informações no meu blog, ABC Dad.
starstarstarstarstar Derek Tsang
O melhor hotel em que já estivemos! Soberbo do início ao fim, a equipe foi brilhante e tivemos um tempo maravilhoso. Obrigado, definitivamente voltarei !!
starstarstarstarstar Lauren Gimson
The best hotel we have ever been to! Superb from start to finish, the staff were brilliant and we had the most amazing time. Thank you, will definitely be back!!
starstarstarstarstar Lauren Gimson
What a fab stay, lovely room. The hotel being newly opened is wonderfully bright and fresh and really pristine. A lot of attention to detail.
I was already impressed with the level of care before I arrived but super impressed by the time we left. Everybody and I mean everybody was smiley, polite and very efficient.
I felt all the staff were invested in our stay and enthused with a pride I rarely see outside of high end hospitality venues. Congratulations to you all and I wish you Merry Christmas and hope you trade well in the new year.
starstarstarstarstar Paul burrows
Stayed at the Pan Pacific London in October and thoroughly enjoyed our mini-staycation there. Lovely new hotel with friendly staff. Rooms were spacious and clean, with the highlight being the pool. Easily accessible to transport and restaurants. Only minor feedback would be the water pressure in the shower was very low, and no desk in the family room. Otherwise, great stay and would definitely go back! Post more info on my blog, ABC Dad.
starstarstarstarstar Derek Tsang
Quedamos muy impresionados con nuestra experiencia en este hermoso hotel. Desde el momento en que llegamos, el servicio al cliente fue ejemplar. La atención al detalle, la decoración, las instalaciones y el equipo de empleados fue perfecta. Cuando salimos del hotel por la mañana descubrimos que habían robado nuestro coche. Regresamos al hotel para recoger nuestras pertenencias para irnos y el personal del hotel fue tan fantástico. El gerente puso a todo un equipo a trabajar limpiando todos los vidrios rotos de nuestro automóvil y tapando la ventana rota para que pudiéramos conducir con seguridad. Nunca esperábamos un servicio tan increíble y qué respuesta de un equipo tan maravilloso. Todo hecho con alegría y una sonrisa. Quedamos tan impresionados. Hicieron todo lo posible con su servicio ... que a su vez refleja la fabulosa experiencia de alojarse en su magnífico hotel. Muchas gracias a todos ustedes.
starstarstarstarstar Natalie Morgan
Ficamos tão impressionados com a nossa experiência neste belo hotel. A partir do momento em que chegamos o atendimento foi exemplar. A atenção aos detalhes, decoração, instalações e equipe de funcionários foram perfeitos. Quando saímos do hotel pela manhã, descobrimos que nosso carro havia sido roubado. Voltamos ao hotel para recolher nossos pertences para sair e os funcionários do hotel eram tão fantásticos. A manjedoura colocou uma equipe inteira para limpar todos os vidros quebrados de nosso carro e fechar a janela quebrada para que pudéssemos dirigir com segurança. Nunca esperamos um serviço tão incrível e que resposta de uma equipe tão maravilhosa. Tudo feito com alegria e um sorriso. Ficamos tão impressionados. Eles foram totalmente acima e além com seu serviço ... que por sua vez reflete a fabulosa experiência de ficar em seu lindo hotel. Muito obrigado a todos vocês.
starstarstarstarstar Natalie Morgan
We were so impressed by our experience at this beautiful hotel. From the moment we arrived the customer service was exemplary. The attention to detail , decor, facilities and employee team were seamless. When we left the hotel in the morning we discovered our car had been burgled. We returned to the hotel to collect our belongings to leave & the hotel staff were so fantastic. The manger set a whole team to work cleaning all the broken glass out of our car and taping up the broken window so we could drive safely. We never expected such incredible service and what a response from such a wonderful team. Everything done with good cheer and a smile. We were so impressed. They went entirely above and beyond with their service… which in turn reflects the fabulous experience of staying in their gorgeous hotel. Thank you so much all of you.
starstarstarstarstar Natalie Morgan
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